Meet Stacy
Our Service Coordinator
At Northern Doors, we’re committed to exceeding our customers’ expectations—from the first call to installation, and throughout the entire lifespan of your door.
We take pride in delivering quality workmanship and fair, honest pricing.
Like any mechanical system, garage doors and their moving parts experience wear and tear over time. A malfunctioning door can quickly disrupt your day, which is why fast, dependable service matters. That’s where we come in.
For over 30 years, homeowners, business owners, and property managers across the Peace Region have trusted Northern Doors for expert installations, reliable repairs, and responsive service. Our reputation is built not only on top-quality door solutions, but also on our commitment to being prompt, courteous, and professional—every time.
When it comes to servicing or installing your garage door(s), commercial overhead door(s) or hollow metal man door(s), hiring a professional offers peace of mind through expertise, experience and warranty protection.
At Northern Doors, we have the knowledge, tools and training to get the job done right the first time – no job is too big or too small we service, and install them all.
Garage doors are the largest and heaviest moving part of most homes or businesses, operating with components—like springs and cables—that are under extreme tension.
While do-it-yourself repairs and installation might seem like a cost-saving option, attempting to fix or install these high-tension parts can be extremely dangerous. One wrong move could result in serious injury or even death. On top of that, incorrect installations and repairs can affect how your door functions, potentially leading to more costly repairs or replacement down the road.
For routine upkeep, we offer simple at-home maintenance tips in our FAQ section.
However, for repairs or more complex servicing, we recommend contacting our service department to ensure safe and reliable operation.
One of the major advantages of having your doors installed or serviced by Northern Doors is preserving your warranty coverage.
Most manufacturers require that installations and repairs be carried out by authorized technicians in order to keep the warranty valid. Work performed by unqualified or unauthorized individuals can unintentionally void your warranty—potentially leaving you responsible for costly repairs or even full replacement.
By choosing Northern Doors reputable services, you ensure your door is serviced to the highest standard while keeping your warranty fully protected.
At Northern Doors, professional installation means peace of mind. Our experienced installers are trained to efficiently install all our products, ensuring quality workmanship from start to finish.
From Residential Garage Doors to Commercial Overhead Doors to Electric Operators and Hollow Metal Man Doors, you can trust us to get the job done right—the first time.
We also offer complimentary jobchecks before you accept a proposal, so you’ll receive accurate, upfront pricing with no hidden fees—you pay exactly what you were quoted.
Plus, all of our installations are backed by a 1-year installation warranty, giving you added confidence and protection.
Whether you’re dealing with unexpected damage or simply looking to enhance the look of your home or business, we’re here to help.
We carry a large inventory of white doors and parts, with most common sizes available in stock for quick replacement or upgrades.
If your requested door size or color is not in stock and requires a custom order, delivery typically takes between 3 to 6 weeks, depending on the make and model. Once received, your door will be installed promptly and efficiently.
Quotations and site checks are always free with no obligation to purchase.
Expertise matters when it comes to diagnosing and resolving door issues in a timely fashion.
Our technicians are trained to diagnose, repair and maintain all major makes and models of:
Our service trucks are fully stocked with a wide range of replacement parts, and our warehouse equipped with an extensive inventory of parts to ensure you get the repairs your door requires right away.
Northern Doors offers 24/7 emergency service—so a qualified technician is always available when you need them most.
For fast, reliable, and affordable service, contact us today and ask for Service.
Is this an Emergency?CALL NOW – A technician is available to assist you 24 hours a day, 7 days a week, 365 days a year.
Important Note: Please do not email any emergency requests to our CONTACT US page, our emails are not monitored after hours, on weekends, or during holidays. If you’re experiencing a service emergency, please call us directly at
780-831-1111—we’re always here to help.
Non-Emergency?CONTACT US – Submit your request through our contact page, and we’ll respond during regular business hours.
What is Preventative Maintenance and Why is it Important?
Preventative Maintenance (PM) is the regular, routine maintenance of equipment – such as Overhead Doors and Operators – to extend the lifespan and avoid costly, unexpected breakdowns.
By identifying and addressing potential issues before they become major problems, a PM helps ensure your doors operate safely, reliably, and efficiently.
A successful maintenance strategy involves planning and scheduling maintenance before a problem occurs, rather than reacting after it fails.
OUR RECOMMENDED MAINTENANCE SCHEDULE
A Preventative Maintenance Inspection and Service includes, but is not limited to:
Ready to Stay Ahead of Costly Repairs?
Contact our Service Department today and ask to be added to our Preventative Maintenance Schedule. You can choose the service intervals that work best for your needs—and we’ll send you helpful reminders when it’s time for maintenance.
Custom reminder intervals No commitment required Opt out anytime
It’s a simple, stress-free way to keep your doors operating safely and reliably—without the worry of unexpected breakdowns.
At Northern Doors, the safety of our staff and customers is a core value. Our commitment to maintaining the highest safety standards is demonstrated through our COR (Certificate of Recognition) certification.
All of our technicians are fully trained in every aspect of the industry and remain up to date with all required safety certifications. We also partner with trusted safety compliance programs, including ComplyWorks and ISNetworld, to ensure our practices consistently meet or exceed industry standards.
If you are a Do-It-yourself type, Northern Doors has got you covered! We stock a wide variety of replacement parts for your convenience.
We stock a wide variety of replacement parts for your convenience.
Please Note: If we don’t have the part or product on hand, we can typically order it in quickly through our trusted suppliers.
At Northern Doors, we are here to support you every step of the way—from planning and purchasing, to providing shop drawings, framing and wiring instructions, and through the installation process.
We’re also here for your ongoing aftercare, such as scheduled preventative maintenance.
Our knowledgeable, friendly staff are always happy to help.
Have questions, troubleshooting, or do you just need guidance?
Advice is always free—just give us a call, send us a message, or drop by our office!
At Northern Doors, the safety of our staff and customers is a core value. Our commitment to maintaining the highest safety standards is demonstrated through our COR (Certificate of Recognition) certification.
All of our technicians are fully trained in every aspect of the industry and remain up to date with all required safety certifications. We also partner with trusted safety compliance programs, including ComplyWorks and ISNetworld, to ensure our practices consistently meet or exceed industry standards.
From residential garage doors to complex industrial systems, Northern Doors Ltd. supplies, installs, and services a full range of doors, gates, access systems, and accessories—built to perform in the North.
This is typically dependent on the size of door, and the type of application the door will be going into.
Snap a photo of your door and send it to us, or share your house or shop plans—our team will quickly identify the door type and provide recommendations tailored to your needs.
PERFORM ALL MEASUREMENTS IN FEET & INCHES.
Link to Contact Us Page, Subject line: Request Framing & Wiring Diagram
Send us your house plans, or book a free sitecheck. Please Note: For jobsites located outside the 15 km radius of Grande Prairie, AB, site visits will need to be scheduled with other work in the area.
To help us provide an accurate quote for a replacement door section (sometimes known as a panel), please gather the following information:
Once you have this information, you can either email it to us or bring it into our office, and one of our sales team members will assist you with pricing and availability.
An overhead door’s R-Value measures its ability to resist heat transfer. The higher the R-Value, the better the insulation—helping keep cold air out in the winter and hot air out in the summer. When it comes to energy efficiency, a higher R-Value is always better.
R-Value is the most widely used standard for measuring a garage door’s energy performance. Both Clopay® and Richards-Wilcox® calculate their R-Values based on the insulation value of the entire door section, in accordance with DASMA (Door and Access Systems Manufacturers Association) guidelines.
Insulated for Superior Performance
The doors we sell are all insulated with polyurethane, a high-efficiency insulation used in both Clopay’s Intellicore® and Richards-Wilcox’s Neufoam™ technology.
Polyurethane insulation is injected as a liquid between the steel layers of the door, expanding to fill every crevice. As it hardens, it bonds to the door’s surface, dramatically improving strength, dent resistance, and overall energy efficiency.
Polyurethane-Insulated Doors offer
Whether you’re using your garage as a workspace, a primary entrance, or simply want better year-round energy efficiency, a high R-Value, polyurethane-insulated door is an excellent investment.
Ask one of our sales professionals for help selecting the right R-Value for your project.
This is typically dependent on the size of door, and the type of application the door will be going into.
H3: Key Differences Between Residential Garage Doors & Commercial Overhead Doors
H3: Still Not Sure?
Snap a photo of your door and send it to us, or share your house or shop plans—our team will quickly identify the door type and provide recommendations tailored to your needs.
These instructions apply to residential LiftMaster, Chamberlain, Steel-Craft, or Craftsman brand operators only.
This is the most important step. Erasing your operator’s memory will prevent anyone from accessing your garage using the lost or stolen remote.
Important: This will erase all existing remotes from memory. Any additional remotes you still have will need to be reprogrammed afterward.
Watch a how-to video here: How to Erase Codes – YouTube Tutorial
Replacement remotes are available at our office.
We stock a wide variety, and all we’ll need to know is the color of the learn button on the back of your opener to match the correct model.
If you’re not comfortable doing this yourself, no problem.
CONTACT US or call our office at 780-831-1111, and we can walk you through it, or schedule a service call to have one of our technicians come out, erase the old codes, and program a new remote for you.
These steps also apply to RESIDENTIAL LiftMaster, Chamberlain, Steel-Craft, or Craftsman operators.
Find the learn button on the back of your opener on your ceiling-mounted or inside the box on your sidemount operator (jackshaft)
Different remotes program in different ways depending on their model.
Use this link to find programming instructions and compatibility info:
LiftMaster Remote Compatibility & Programming Guide
We carry a full stock of compatible remotes in-office.
Just let us know the color of the learn button on your operator so we can match the correct remote for your system
We’re happy to assist! CONTACT US or Call 780-831-1111 for expert technical advice or book a service call if you’d prefer a technician program it for you.
These instructions apply to Residential LiftMaster, Chamberlain, Steel-Craft, or Craftsman garage door openers.
1. Poor Range or Intermittent Signal?
The #1 cause of remote range issues is outside interference—and it’s more common than you might think.
Did you know lightbulbs emit radio frequency interference?
If you’ve recently added or changed any of the following, they may be disrupting your remote signal:
TRY THIS:
Temporarily unplug or turn off the new device or remove the new lightbulb to see if your remote range improves.
Important: Only use approved lightbulbs inside your opener to avoid signal disruption.
Refer to Chamberlain Product Bulletin P2019-19 for the list of 7 approved garage door opener bulbs.
If you’ve ruled out all outside interference, installed an approved lightbulb, and are still experiencing issues, the problem may lie in the logic board inside your operator. In that case, we recommend contacting us for further troubleshooting or to book a service call.
CONTACT US or call 780-831-1111
2. Remote Not Working at All? Try These Steps:
First, try reprogramming your remote.
Instructions here:
(Insert link here referencing back HOW DO I PROGRAM MY REMOTE?)
Need Assistance?
If you’re not a do-it-yourself person, no problem!
Contact our team and we’ll be happy to help—or schedule a service call for a technician to come to you and take care of everything:
CONTACT US or call 780-831-1111
These instructions apply to Residential LiftMaster, Chamberlain, Steel-Craft, or Craftsman garage door openers.
If your garage door only closes when you press and hold the wall-mounted pushbutton, the most common cause is an issue with the safety reversing sensors (also called photocell eyes).
Common Causes of Sensor Issues:
Important: Safety sensors are a legal requirement and cannot be removed.
Your garage door will not function unless the sensors are properly installed and aligned.
How to Check and Re-Align Your Safety Sensors:
Test the Door by using your remote control or wall button to close the door.
No Lights on Either Sensor?
If both LED lights are off:
Still Need Help?
If the steps above don’t resolve the issue, or you’re not a do-it-yourself person, we’re here to help.
CONTACT US or call our office at 780-831-1111 for technical support or to book a service call.
Our friendly, knowledgeable staff will assist you with troubleshooting or send a technician to get your door working properly.
NO, your garage door opener will not operate properly without safety sensors.
Why Are Safety Sensors So Important?
Your garage door is the largest movable object in your home or business.
Due to the serious risk of injury or death caused by automatic garage doors in the past, the government implemented the UL325 Safety Standard in 1993.
Under the UL325 Standard, all garage door openers must include:
What Happens if the Safety Sensors Are Blocked or Misaligned?
If the safety sensors detect an obstruction, or if they are bumped out of alignment, the garage door will open normally, but it will not close using the remote.
To close the door in this situation, you’ll need to press and hold the button on the wall station inside your garage until the door fully closes. This is a built-in safety override that disables automatic closing to prevent accidents.
Bottom Line: Tampering with or removing your safety sensors is not only unsafe — it will prevent your garage door from functioning properly and puts you, (as well as, your family and pets) at risk.
We strongly advise keeping them in place and ensuring they always remain clean, aligned, and working correctly.
If you’re experiencing issues with your safety sensors, or if your door won’t close, give us a call and we’ll be happy to help: 780-831-1111 or CONTACT US
Adding glass to an existing garage door is a great way to let in natural light and enhance curb appeal.
However, please note that this is not always possible, especially if your door model has been discontinued or if matching sections and parts are no longer available.
Important Notes:
To determine if this option is feasible and to provide an accurate quote, we’ll need the following information:
To determine compatibility and provide accurate pricing, please provide the following:
Not Sure of these details, or ready to get started?
Sometimes the easiest way to gather all this information is for us to complete a site check.
Call us at 780-831-1111 or CONTACT US; we’ll be happy to walk you through your options and let you know if adding glass is possible—or if a full panel or door replacement might be the better choice.
Yes, you can paint your garage door, however, there are some important things to consider to avoid damaging the finish or voiding your warranty.
Purchasing a Factory-Finish Door is Best
We highly recommend choosing a factory finish color when selecting your door.
A factory-applied finish ensures:
Richards-Wilcox & Clopay both offer a wide range of factory finish color options for every model.
Ask your salesperson for details.
Looking for a Custom Factory Color?
Clopay also offers Color Blast®, a custom paint system available in over 1,500 Sherwin-Williams® colors, with the ability to custom match most paint colors as well.
Learn more about Color Blast® here: Clopay Color Blast® Info
Planning to Paint Your Door Yourself?
If you’re considering painting your garage door, we highly recommend hiring a professional painter to ensure a smooth, even, and long-lasting finish.
For the best results, we strongly advise that the door be painted before installation. This helps prevent the sections from sticking together and gives the paint ample time to cure properly before the door is operated.
If you choose to paint the door, it is critical that you follow the manufacturer’s painting instructions exactly.
Improper preparation or use of the wrong type of paint can cause peeling, poor adhesion, or even lead to warranty cancellation.
Important:
Painting your garage door with some manufacturer’s may void the manufacturer’s warranty all together—this is the case with most door manufacturers.
Have Questions?
If you’re unsure about your color options or how painting might affect your warranty, we’re here to help.
CONTACT US or Call us at 780-831-1111 or speak to your salesperson for personalized advice.
Hear a strange noise or stuck with a door that won’t budge? Contact Northern Doors, your friendly neighbourhood door experts—we’ve got you covered!
We also recommend performing regular maintenance to keep your door(s) operating smoothly. Performing regular maintenance not only decreases costly down time by preventing door malfunctions, it also decreases repair expenses in the long term.
Preventative Maintenance is focused on keeping your doors in peak condition always, instead of only performing maintenance in response to needed repairs.
RECOMMENDED MAINTENANCE SCHEDULE
Important Note: this service is highly recommended but is entirely optional.
The price to complete this service is not included in the price of your door. However, if you choose to proceed with this service within one year of your door being installed, the labour on your first preventative maintenance service will be discounted.
PREVENTATIVE MAINTENANCE INSPECTION & SERVICE CHECKLIST
Important Note: This checklist serves as a general guideline for a preventative maintenance inspection and service. Individual projects may have unique or additional tasks not covered here, such as, servicing dock levelers, gate operators, servicing and completing drop tests on rolling steel doors, or other specialized components and accessories, etc.
Our technicians will assess each situation carefully to ensure all aspects of your equipment receive the appropriate attention and care. Please don’t hesitate to reach out to us if you need more information or have specific service requirements.
🕾 Schedule Your Preventative Maintenance Today
CONTACT US or Call us at 780-831-1111 and ask for service! We’d be happy to answer questions, provide a quotation to complete this service, or get you set up on a maintenance reminder schedule. Plus, you can set intervals of your choosing, or opt out of this reminder or service at any time!
SAFETY FIRST
A sectional garage door operates under high spring tension and involves heavy components. Serious injury, property damage, or even death can occur if handled improperly. Please follow these safety precautions:
For professional help or part replacement, CONTACT US or call our office at 780-831-1111 for technical support or to book a service call.
Our friendly, knowledgeable staff will assist you with troubleshooting or send a technician to get your door working properly.
H3: CLEAN AND PRESERVE YOUR DOOR
Clean and Preserve Your Garage Door
Routine cleaning and maintenance are essential to protect your garage door from the elements, maintain its appearance, and help prevent long-term damage—especially in areas with high exposure to road salt or other harsh conditions.
How Often Should I Clean My Door?
Benefits of Cleaning and Waxing
Cleaning Your Door
Work from top to bottom, using a well-soaked cloth, soft sponge, or soft-bristle brush with one of the following solutions:
For Painted or Ultra-Grain® Finish Doors:
For Lustra™ Paint Finish Doors:
DO NOT USE:
If you plan to paint your door, refer to the painting instructions before cleaning.
Waxing Your Door (Steel Doors Only)
After cleaning, apply a liquid car wax (not paste) to protect the door’s surface.
Important: Do not wax Lustra™ finish, Wood Doors, or Doors with Cladding or Overlays. These finishes are not intended to be waxed and doing so may damage the surface. Wood doors and Cladded doors have their own separate recommendations.
Questions?
If you’re unsure how to properly clean or maintain your specific door type, we’re here to help.
CONTACT US or call 780-831-1111
H3: LUBRICATE THE DOOR HARDWARE
At least once a year lubricate all moving parts of the Door Lube or a synthetic lubricant (Do not use WD-40):
❑ Lift cables at bottom bracket button
❑ Full length of torsion spring to reduce friction between coils
❑ Rollers at the bearing (but not the tire)
❑ Hinges
You can purchase a can of high-quality, professional garage door lubricant directly from our office.
H3: COMPLETE A VISUAL INSPECTION
We recommend visually inspecting your door once every couple of months while in the fully closed position.
Look for the following signs of wear, damage, or misalignment:
❑ Loose or bent hinges
❑ Broken rollers, bent shafts, or worn-out roller bearings
❑ Loose or missing bolts, screws, or fasteners
❑ Creases or bends in the track
❑ Cracks or fatigue in the door panels
❑ Broken springs or spring hardware (torsion or extension systems)
❑ Worn or frayed cables.
❑ Loose, cracked or warped glass panels or inside glass retainers. Inside the door, the plastic
retainer holding the glass and its fasteners should appear secure.
❑ Tears or gaps in the bottom weatherstrip or side weatherstrip.
❑ Any missing, broken, loose or malfunctioning door handles.
❑ REMOVE any objects touching or leaning against the door or any obstruction that would interfere with
door operation.
❑ Inspect the warning labels.If anything appears damaged or out of alignment, do not attempt to repair it yourself. CONTACT US or call our office at 780-831-1111 for technical support or to book a service call.
We strive to offer same-day service whenever possible. That being said, it is difficult to provide exact timeframes for service calls because we cannot predict how long each technician’s current service call will take—the only way to guarantee a timeframe is to book the first call of the day.
If you require a more specific arrival window, we recommend scheduling the first appointment of the day, typically between 8:30 AM – 8:45 AM. These time slots are in high demand and tend to fill quickly, so we encourage you to contact our service department early to reserve one.
If you’re available on short notice, this is the quickest way to have your service completed.
For all other bookings, our technician will arrive within a general time window. We appreciate your understanding as we work to serve all our customers efficiently.Important Note: Emergency calls will always take precedence over general service appointments.
If you have any questions, please don’t hesitate to contact our office.
No, you don’t need to be home.
As long as we have access to your garage, our technicians can complete the work and lock up behind themselves when finished.
You’re welcome to provide us with a door code, or leave a key in a secure location—just let us know the details when booking your appointment.
If you have any special instructions or concerns, we’re happy to accommodate!
Can I book an appointment time for service?
This is difficult to book a specific time frame unless you book the first appointment of the day which is between 8:30-8:45 see more CAN I BOOK A SPECIFIC APPOINTMENT TIME FOR SERVICE?
No, unfortunately, we do not carry residential entry doors in our product lines. We only supply commercial-grade Hollow Metal Man Doors. However, feel free to contact our office—we’d be happy to recommend trusted suppliers of residential entry doors.
The safety of our staff and customers is extremely important at Northern Doors. Our commitment to safety is reflected in our COR certification. All of our technicians are up today on all of their required safety tickets and are fully trained in all aspects of the industry. We also work with a number of safety programs such as: Comply Works and ISNetworld.
